Thought I’d provide a baggage claim update… As you may know I recently (January 20th) travelled to Las Vegas with my husband and my luggage didn’t make the trip. More than that though it seems to have made the ultimate trip because Spirit Airlines us still unable to locate my bag.
I went through the lengthy process of completing the list baggage claim form with an itemized list of my belongings that were in the bag. Not including items not covered for reimbursement per Spirit Airlines policy. Those items included cosmetics, and electronics (a.k.a. my curling iron). Which as you may know are costly items. Once completing my list I had to have it notarized…yes notarized…and mailed it out with my receipts via certified mail. I received confirmation that they received my claim on Feb 2nd 2017. Per their policy they have 30 days from receipt of the claim to remedy the problem.
About 2 weeks after receiving my claim I got an email from Jessica. Jessica is now in charge of my case an she assures me she is working diligently to find my bag…ok…it’s only been missing now for three weeks! Good luck with that Jennifer!
A couple days later, Jessica contacted me again regarding my claim. I had listed a few items on my claim that were valued at more than $50. So she needs original receipts for those items. I don’t have original receipts for those things as I had owned them for about one year now.
One of the items was a faux suede jacket. I purchased it at a local Maurice’s store and it was one of my favorites. So I sent Jennifer a message with a picture of me wearing the jacket and a picture of the jacket with the listed price from the store website.
I even offered in my response that as I did not have the original receipt I would accept the minimum allowed reimbursement of $50.
Her response…”I’m sorry but per our company policy this is not enough to justify reimbursement. Without the original receipt we won’t be able to provide reimbursement for these items.”
My response…”No compensation at all seems a little ridiculous. I have a number of items that were in that bag that aren’t listed as part of your policy for example cosmetics, curling irons, and other clothing items that I’m sure I’m not accurately remembering going off my memory. But my shape wear and that jacket were definitely in there, and worth more than the $50 maximum for items without receipt. I feel that considering I don’t keep receipts on such things for more than a month or two compensating me at the minimum rate is something that Spirit Airlines should definitely compensate me for. Especially since this entire ordeal completely ruined my entire trip!”
Jessica’s response to my response: “Hi Courtney,I understand what you are saying. Unfortunately, I am unable to change the policy. We are still tracing your luggage and I will continue to update you.”
And my response: “If not properly compensated I may be forced to take legal action against Spirit Airlines. Thank you.”
And that’s where we are! It’s been 4 more days and no more information. I’ll continue to wait until we’ve met the thirty day resolution timeline. But, so far not very impressed. Hopefully Spirit Airlines provides me with a happy ending to this story. What are your thoughts?